At SAMRA INFOTECH PRIVATE LIMITED, our business is primarily B2B. We provide automobile diagnostic software and tokens to authorized dealers and automotive technicians.
Delivery of automobile diagnostic hardware is handled completely by our authorized dealers. Timelines, shipping charges, and delivery terms may vary by dealer and are the responsibility of the respective dealer. Our company does not ship hardware directly to end customers.
Digital tokens purchased through our platform are delivered instantly upon successful payment. In rare cases, due to technical delays, token delivery may take up to 24 hours. Customers will receive tokens credited directly to their account.
For any delivery-related issues with digital tokens, please contact us at office@samrainfotech.com.