Privacy Policy.
Last Updated: December 31, 2025
Samra Infotech Private Limited ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services related to automotive diagnostic tools, scanners, software, and ECU remapping files.
Information We Collect
1. Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account or register on our website
- Make a purchase or place an order
- Subscribe to our newsletter or marketing communications
- Contact us for customer support
- Participate in surveys, promotions, or contests
This information may include: name, email address, phone number, shipping address, billing address, and payment information.
2. Google Authentication Data
When you sign in using Google OAuth, we collect:
- Your Google account email address
- Your name and profile picture (if made available by Google)
- Google user ID for authentication purposes
3. Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Shopping cart activity and browsing behavior
4. Transaction Information
When you make a purchase, we collect information about the transaction, including product details, purchase amount, date of transaction, and payment method used (processed securely through Razorpay).
How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, manage payments, and deliver products
- Account Management: To create and manage your account, verify your identity, and provide customer support
- Communication: To send you order confirmations, shipping updates, and respond to your inquiries
- Marketing Communications: To send you promotional emails, SMS messages, and WhatsApp messages about our products, services, special offers, and updates (you can opt-out at any time)
- Service Improvement: To analyze usage patterns, improve our website functionality, and enhance user experience
- Other Company Services: To provide information about and facilitate access to other services offered by Samra Infotech Private Limited
- Fraud Prevention: To detect, prevent, and address technical issues, security threats, and fraudulent activity
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
Data Sharing and Disclosure
We may share your information in the following limited circumstances:
- Service Providers: We share data with trusted third-party service providers who assist us in operating our website, processing payments (Razorpay), shipping products, sending communications, and analyzing data. These providers are contractually obligated to protect your information.
- Google Services: When using Google OAuth for authentication and Google Analytics for website analytics
- Other Samra Infotech Services: We may share your information across different services and divisions of Samra Infotech Private Limited to provide you with comprehensive service offerings
- Legal Requirements: We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
We do not sell your personal data to third parties. Your information is valuable to us for serving you better, not for commercial sale.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure authentication using Google OAuth and JWT tokens
- Regular security assessments and updates
- Access controls and password protection
- Secure payment processing through PCI-DSS compliant payment gateway (Razorpay)
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest security standards.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you request account deletion, we will delete or anonymize your data within 30 days, except for information we are required to retain for legal, tax, or regulatory purposes.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing emails, SMS, or WhatsApp messages at any time using the unsubscribe link or by contacting us
- Data Portability: Request a copy of your data in a structured, commonly used format
- Withdraw Consent: Withdraw consent for data processing where we rely on your consent
- Object to Processing: Object to certain types of data processing
To exercise these rights, please contact us at info@samrainfotech.com. We will respond to your request within 30 days.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete the information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. For significant changes, we may provide additional notice such as an email notification.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@samrainfotech.com
- Phone: +91 81461 93700
- Address: NX ONE, A-410, NX-BYTE, T4, TECHZONE IV, Greater Noida West, Uttar Pradesh, 201301
For more information about data protection and privacy: