Terms of Service.

Last Updated: December 31, 2025

Welcome to Samra Infotech Private Limited. These Terms of Service ("Terms") govern your access to and use of our website, products, and services related to automotive diagnostic tools, scanners, software, and ECU remapping files. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

Acceptance of Terms

By creating an account, making a purchase, or using any part of our website, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and Cookie Policy. You must be at least 18 years of age to use our services. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Account Registration

To access certain features of our website, you may need to create an account:

• You are responsible for maintaining the confidentiality of your account credentials
• You agree to provide accurate, current, and complete information during registration
• You must notify us immediately of any unauthorized access to your account
• You are responsible for all activities that occur under your account
• We reserve the right to suspend or terminate accounts that violate these Terms
• One person or entity may maintain only one account

Products and Services

Orders and Payment

• Order Acceptance: Your order constitutes an offer to purchase. We reserve the right to accept or reject any order for any reason. Order confirmation does not guarantee acceptance.
• Payment Processing: Payments are processed securely through Razorpay. We accept credit cards, debit cards, UPI, net banking, and other payment methods as displayed at checkout.
• Payment Authorization: By providing payment information, you authorize us to charge the specified amount to your payment method.
• Failed Payments: If payment fails or is declined, we may cancel your order or suspend access to digital products until payment is received.
• Invoicing: A digital invoice will be provided for all purchases.

Shipping and Delivery

• Shipping charges and delivery times are subject to availability and delivery location
• Delivery times are estimates and not guaranteed
• You are responsible for providing accurate shipping information
• For digital products (software, files), delivery is via download links or softwares like anydesk.
• International shipping may be subject to customs duties and import taxes (your responsibility)

Returns and Refunds

Key points:

• Manufacturing defects are covered by our return policy
• Hardware returns are subject to a 5% processing fee
• Software, digital files, and downloadable products are non-refundable once delivered
• Custom or personalized products cannot be returned

Intellectual Property Rights

All content on this website, including text, graphics, logos, images, software, and digital files, is the property of Samra Infotech Private Limited or our licensors and is protected by copyright, trademark, and other intellectual property laws.

• You may not reproduce, distribute, modify, or create derivative works without our written permission
• Software and files purchased are licensed for your personal or business use only
• Redistribution, resale, or sharing of purchased software or files is strictly prohibited
• Unauthorized use may result in legal action and termination of your account

Software and Digital Products

• Software and digital files are provided under license, not sold
• You receive a non-exclusive, non-transferable license for personal or commercial use
• You may not reverse engineer, decompile, or disassemble the software
• Updates and support may be provided at our discretion
• We are not responsible for compatibility issues with your specific hardware or systems
• Backup copies should be made immediately upon download

User Conduct and Prohibited Activities

You agree not to:

• Use our services for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt our website or servers
• Use automated systems (bots, scrapers) to access our website
• Upload malicious code, viruses, or harmful content
• Impersonate any person or entity or misrepresent your affiliation
• Violate any intellectual property rights
• Engage in fraudulent activities or chargebacks without legitimate cause

Warranty Disclaimer

Our, website, products, and services are provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of non-infringement
• Warranties that the website will be uninterrupted, secure, or error-free
• Warranties regarding the accuracy or reliability of information

We do not guarantee that our products will be compatible with all vehicle makes and models. It is your responsibility to verify compatibility before purchase.

Limitation of Liability

To the maximum extent permitted by law, Samra Infotech shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Business interruption or loss of business opportunities
• Damages resulting from use or inability to use our products or services
• Damages caused by errors, omissions, or inaccuracies in content
• Damages arising from vehicle damage, malfunction, or data loss

Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim, or ₹10,000, whichever is less.

Indemnification

You agree to indemnify, defend, and hold harmless Samra Infotech Private Limited, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

Privacy and Data Usage

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to:

• Collection and use of your personal information as described in our Privacy Policy
• Use of your data to provide other services offered by Samra Infotech Private Limited
• Receiving promotional communications via email, SMS, and WhatsApp
• Use of cookies and tracking technologies as described in our Cookie Policy

Termination

We may suspend or terminate your access to our services at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to use our services will immediately cease. Provisions that by their nature should survive termination will remain in effect, including intellectual property rights, warranty disclaimers, and limitation of liability.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Greater Noida, Uttar Pradesh, India.

Dispute Resolution

In the event of any dispute, we encourage you to contact us first at info@samrainfotech.com to seek an amicable resolution. If we cannot resolve the dispute informally, you agree to submit to binding arbitration in Greater Noida, Uttar Pradesh, India, in accordance with Indian arbitration laws.

Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Samra Infotech Private Limited regarding your use of our services and supersede all prior agreements and understandings.

Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: info@samrainfotech.com
• Phone: +91 81461 93700
• Address: NX ONE, A-410, NX-BYTE, T4, TECHZONE IV, Greater Noida West, Uttar Pradesh, 201301